No expiration, no ads, just free. The free help desk software edition of Web Help Desk Software for Linux server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support ...web portal, email-to-ticket conversion, and 2-way email integration. Free Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Email-to-Ticket Conversion - SMTP, IMAP, POP3 The Web Help Desk Software - Free Edition: All of the features, none of the hassles.
The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk ...Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Windows Remote Desktop Connection - Apple Remote Desktop - Absolute Manage - JAMF Casper Suite - OS X "Screen Sharing" App - Email-to-Ticket Conversion - SMTP, IMAP, POP3 The Web Help Desk Software: All of the features, none of the hassles. Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.
No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support ...web portal, email-to-ticket conversion, and 2-way email integration. Free Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Reporting Included Free Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Email-to-Ticket Conversion - SMTP, IMAP, POP3 The Web Help Desk Software - Free Edition: All of the features, none of the hassles.
versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the ...latest advancements in browser technology. versaSRS Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...
One of the best ways to empower your business is through great help desk software. Introducing the DataTrack System, a powerful, web-enabled service and support management system designed for help desks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive ...solution for organizations of all sizes and types. A seamless, ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your existing workflow. With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, correspondence tracking, email-to-ticket conversion and knowledge base, the DataTrack System builds powerful connections with employees, customers, vendors, and other business partners. -- Track, categorize and prioritize work requests with ease. -- Improve responsiveness and keep-up-to-date with automated email notifications. -- Improve workflow and ensure timeliness with automation and escalation. -- Automatic email-to-ticket conversion and correspondence tracking. -- Organize work requests into hierarchical folders. -- Improve troubleshooting with detailed information about requester’s hardware and software via remote PC auditing. -- Quick access via recently-submitted and overdue items via dashboard. -- Generate detailed statistics and reports. -- Find the information you’re looking for with comprehensive search functionality. -- Customize your software with user-defined fields. -- Automatically route requests, send emails, modify requests via automation. Track and support your IT assets -- Integrated, fully-customizable asset management. -- Ensure license compliance with integrated software license tracking. -- Effortless hardware and software auditing -- Track hardware and software changes through detailed audit trail and history.
mirabyte Business Messenger allows you to directly and precisely distribute important information or notifications from various sources such as RSS feeds, SharePoint, Intranet, e-mail accounts, Twitter accounts or instant messaging (IM) applications in real time to the users'' computers. Based on the importance and type of information, different visualizations are available such as "toast ...notifications", full screen pop ups, a desktop news ticker, etc. Business Messenger is an easy to deploy application that is installed on the company''s client computers (Windows XP, Vista or 7). Predefined or user defined subscriptions access various data sources (so called message providers), e.g. RSS feeds, SharePoint lists, E-Mail, Twitter feeds, business and sensor data or messages sent by instant messaging servers (XMPP/Jabber). The retrieved information is then processed by Business Messenger and displayed in an appropriate way, e.g. on a Desktop news ticker, as pop up, full screen pop up or toast notification. It is possible to pre-configure the application and to restrict the possible configuration options for the individual users. This allows creating an enterprise communication solution that always fits perfectly! Typical Applications of Business Messenger: - Integration of a holistic, multi-channel enterprise communications strategy (covering SharePoint, Intranet, SMS, e-mail, RSS, instant messaging, etc.) - Productive, well-targeted enterprise information management - Information logistics for companies with distributed sites, agencies or stores - Proactive communication with users from the IT helpdesk - Mass notification or altering of single users or entire user groups - Surveying employees and field force staff - Monitoring information systems and IT infrastructure (e.g. servers) - Monitoring the Web and social media channels (Google, Twitter, etc.)
SysAid homepage is a an IT Help Desk software that provides the essential features for managing IT tasks in one Service Desk: Help Desk, Asset Management, MDM, Monitoring, Knowledge Base, Chat, Password Reset, SLA Management, Reports, Patch Management, Mobile Apps and more. With integrated capabilities and advanced customization, SysAid is powerful and easy-to-use IT Service Management ...software with all the essentials in one IT software. SysAid includes standardized templates so you can get started right away, and fully customizable options to meet your day-to-day IT needs. SysAid''s free mobile apps let you manage your help desk and assets on-the-go. End users submit help desk service requests via SysAid''s intuitive Self-Service Portal, while the SysAid Help Desk enables admins to predefine and apply automatic priority, escalation, routing rules (email, SMS, service requests). SysAid manages system vitals by automatically scanning, listing and monitoring your organizations network (SNMP devices, hardware, software and change history) and raising early warning alerts (email, SMS). Support your users anywhere around the world, via SysAid Remote Control. Build a database of knowledge, tips, and how-to solutions for administrators and end users in the Knowledge Base. Additional ITIL Package (CDMB, Priority Matrix, Change Management, and Problem Management), SLA/SLM, Tasks and Projects, and Manager Dashboard modules are also available. SysAid is deployed by over 100,000 IT admins in 140 countries around the world, and features an active online Community Forum and regular training programs. SysAid has a free s0-day trial. SysAid''s newest version 9.1 includes a beautiful new UI with a menu redesign, SysAid RDS, and Dynamic Forms.
I believe that you have heard about flipping book software already, but you may doubt that the Flash flipping book cannot be viewed on mobile devices. Well, actually, the flipping book can be easily used on any apple devices, as iPhone, iPad, iPod, etc.. It is no problem! Moreover, the [url=homepage flipping book [/url] can be viewed also on mobile phones which installed the Android ...operating system.
Razordesk, For your support department Everything you need to keep track of your customer''s requests and issues. Razordesk, a long established reliable and easy to use support ticketing system, now brought up to date supporting all major desktop and mobile web browsers. Simply create & manage tickets to track issues, requests or tasks then assign a ticket to a member of staff and other ...interested parties, including a line manager or sales representative for example. Create contracts to warn of tickets that are not responded to in sufficient time or completed within a contractual timeframe. Generate printable reports for that morning stand-up meeting or weekly retrospective! Chose Razordesk. Chose Blue Tang. Expect personal service and we''ll do all we can to help you help keep your customers on your best side.
Nsasoft Network Software Inventory is software license tracking solution, powerful software asset management tool and software licensing compliance auditor. The software scans network and generates complete reports about installed computers software. It is integrated IT Help Desk, Asset management & Software license management solution. Network Software Inventory helps technicians ...to understand the problems with the software license compliance and the use of unauthorised software in the organization.
Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to ...this application to manage support requests. Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you''re working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you''re dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets. Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address. When you run the computer audit the program automatically creates or updates computer records in your database. Web Tracks also provides an easy way to track software assets such as CD''s, downloaded programs, Open License Agreements etc.
Remote Administration Tool Easy-to-use, flexible, advanced remote support and administration software: SysMan Utilities is an advanced and user-friendly remote administration tool that offers extensive management capabilities on servers and PCs in your network. All-in-one Single Console Management: The SysMan Utilities console puts remote management of all your Windows machines at your ...finger tips. Day-to-day maintenance and troubleshooting becomes much easier as it can be initiated from a single console, rather than through the typical cumbersome process of opening multiple windows and using multiple Windows tools. Includes SysMan Remote Control: Use SysMan Remote Control to remotely drive PC and server desktops across your enterprise network. Remote desktops and terminal server sessions are completely under your supervision. Without having to leave your desk, SysMan Remote Control allows you to perform remote assistance and administrative tasks, as well on attended as on unattended machines. Seamless end user support: SysMan Utilities makes communicating with and providing support for end users easy. Remote assistance can be provided while remaining at the local desktop, without any interference with the end user''s session. The FREE Edition: The Free Edition holds only a few limitations compared to the paid-for SysMan Editions, and can be used commercially and non-commercially. The Free Edition is intended to be suitable for single administrative consoles in small environments. For example; It is limited to a maximum of 5 nodes to be managed remotely, does not include Sysgem Support, nor supports Active Directory object management tools (it does support browsing the Active Directory though). For a list of limitations on the Free Edition, please consult the Feature Comparison Table on homepage
The TurboMeeting 4-in-1 software provides (1) Web conferencing ? for sales presentations, product demos, online training, and interactive collaboration; (2) Remote Support ? for remote control of your customers’ PC or Mac desktops, with remote reboot and file transfer; (3) Remote Access ? for access to your office or home computers from anywhere, anytime; and (4) Web seminars -- requiring ...no download of any kind by your attendees, guaranteeing attendance in 5 seconds with any kind of Internet browser, including iPhone. Free audio conferencing service is included. Full customization and quick integration with your websites and applications are featured. No IT maintenance is needed. You own it. You control it.
Ticker Tape is a simple and cost efficient way to ''broadcast'' unobtrusive, yet highly visible, messages to workstations spread over one or more Sites, without impacting the users normal work - completely free for up to 3 sites with cost-effective licences for more. It''s ideal for Help Desks or Administrators wanting to proactively advise people of new issues or to update them on the ...progress of current issues affecting them - helping to substantially reduce the number of unneccessary calls coming into the Service Desk during system failures to re-report the issue or request a status update, allowing them instead to concentrate on the normal steady stream of ''business as usual'' queries. Ticker Tape is especially useful where other more traditional means of communication, such as email, are unavailable due to outages and enables a single Administrator to quickly and effectively keep users up-to-date with different issues across multiple offices. It''s intuitive Administrator interface allows you to choose from a range of predefined messages, construct your own or control the behaviour of the Agent software and the messages displayed which can be set to expire automatically after a set time, include standard help text by default and indicate their criticality by colour. The free unlicensed version is functionally identical to the licensed version other than it can only manage the Agents on three different Sites (however, each Site could contain thousands of Agents), allowing you to fully test Ticker Tape in your environment for as long as you wish before deciding whether to buy a license to enable additional Sites. Installation of the license is as simple as pasting the received license key into your currently installed version of Ticker Tape to immediately enable the additional sites. Screen shots, more detailed information and support forums are available at the AmberSoftware web site.